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#955801 - 02/27/10 10:25 PM SKB Customer Service gets an A+++
Vanillagrits Offline

Registered: 11/09/04
Posts: 21324
I have a 3 year old mixer case with a ratcheting tilt mechanism that went bad.

One five minute phone call to SKB and they offered to repair it for or send me the parts. I opted to have the parts sent.

They arrived in Fridays mail.

Excellent customer service by SKB.
Choose wisely

#955821 - 02/27/10 10:50 PM Re: SKB Customer Service gets an A+++ [Re: Vanillagrits]
uptildawn Offline

Registered: 12/15/01
Posts: 9021
Loc: on land
No doubt!
We should always trumpet those companies that offer excellent service with their products... (There seem to be so few that deliver these days).

#959168 - 03/10/10 04:39 PM Re: SKB Customer Service gets an A+++ [Re: uptildawn]
Liquidirt Offline
Planet Dirtball

Registered: 11/08/04
Posts: 18693
Loc: Albuquerque, NM
3 year old mixer case???? Well for what it's worth, they are better than I would be. I would've given you the ole, "Ummm sorry sir, but, did you say THREE YEARS OLD?? WTF do you want it to last a lifetime??? \:D Kudo's to them for sure Mr Grits
My wife just left me. Probably because I'm so insecure... Wait, she's back. She just went for a coffee, my bad...

#977950 - 05/06/10 05:30 PM Re: SKB Customer Service gets an A+++ [Re: Liquidirt]
glensimonds Offline

Registered: 12/14/02
Posts: 19559
Loc: Brooklyn Park, MN
i bought one of thir cases for a bass umpteen years ago,
if i remember correctly it had a lifetime warranty
Let's have another beer \:\)


#980534 - 05/17/10 04:33 PM Re: SKB Customer Service gets an A+++ [Re: glensimonds]
Starliner Offline

Registered: 05/19/09
Posts: 3163
Loc: Florida - Dunnellon
SKB is good equipment. My old company (a sub contractor for the military), uses SKB cases for their gear deployed overseas.
No complaints, either.

Half The Lies They Tell About Me Aren't True!

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