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#955801 - 02/27/10 10:25 PM SKB Customer Service gets an A+++
Vanillagrits Offline
Planeteer


Registered: 11/09/04
Posts: 21865
I have a 3 year old mixer case with a ratcheting tilt mechanism that went bad.

One five minute phone call to SKB and they offered to repair it for or send me the parts. I opted to have the parts sent.

They arrived in Fridays mail.

Excellent customer service by SKB.
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#955821 - 02/27/10 10:50 PM Re: SKB Customer Service gets an A+++ [Re: Vanillagrits]
uptildawn Offline
Planeteer


Registered: 12/15/01
Posts: 9130
Loc: on land
No doubt!
We should always trumpet those companies that offer excellent service with their products... (There seem to be so few that deliver these days).
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#959168 - 03/10/10 04:39 PM Re: SKB Customer Service gets an A+++ [Re: uptildawn]
Liquidirt Offline
Planet Dirtball
Planeteer


Registered: 11/08/04
Posts: 18693
Loc: Albuquerque, NM
3 year old mixer case???? Well for what it's worth, they are better than I would be. I would've given you the ole, "Ummm sorry sir, but, did you say THREE YEARS OLD?? WTF do you want it to last a lifetime??? \:D Kudo's to them for sure Mr Grits
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My wife just left me. Probably because I'm so insecure... Wait, she's back. She just went for a coffee, my bad...

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#977950 - 05/06/10 05:30 PM Re: SKB Customer Service gets an A+++ [Re: Liquidirt]
glensimonds Offline
Planeteer


Registered: 12/14/02
Posts: 19708
Loc: Brooklyn Park, MN
i bought one of thir cases for a bass umpteen years ago,
if i remember correctly it had a lifetime warranty
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#980534 - 05/17/10 04:33 PM Re: SKB Customer Service gets an A+++ [Re: glensimonds]
Starliner Offline
Planeteer


Registered: 05/19/09
Posts: 3178
Loc: Florida - Dunnellon
SKB is good equipment. My old company (a sub contractor for the military), uses SKB cases for their gear deployed overseas.
No complaints, either.

Starliner
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